FREQUENTLY ASKED QUESTIONS
Registration and purchases on the web
Register on our website as a professional, wait for approval, and once validated, you will be able to access prices and place your order online quickly and securely.
The prices are visible only to registered and approved professional clients.
You can do it in the "Register to see prices" section on our website.
We verify that you are a professional in the jewelry sector (jewelry, brand, distributor, or registered self-employed).
Yes, as long as you have a tax registration as a professional. Presenting module 036 or 037 if you are an individual, since we only sell to professionals in the jewelry or costume jewelry sector.
No, in order to access prices and make a purchase, it is essential to provide your tax information as a business or self-employed individual.
No. We work exclusively for professionals in the jewelry sector.
If you receive an order with any errors, please contact us indicating the order number. We will review the issue and manage the replacement promptly.
Yes. The minimum purchase at Ivan Jewelry is €100 + VAT per order, both in the B2B online store and in the physical store in Barcelona. This amount applies to all purchases, not just the first time.
Orders, shipping, and returns
Yes, select the option "In-store pickup (Barcelona)" when you complete your order.
No, we currently accept payments by card and bank transfer. Also in cash if you select in-store pickup.
Yes. At Ivan Jewelry, we ship to both Spain and the main international markets. We regularly work with clients in Europe (Portugal, France, Italy, Germany, Belgium, the Netherlands, the United Kingdom, Switzerland, Austria, Denmark, Poland, among others) and in America (the United States, Mexico, Chile, Argentina).
If you wish to purchase from another country, we study each case individually to offer you the best transportation solution and ensure that your 925 silver jewelry arrives quickly and safely.
In Spain, orders are shipped within 24/48 hours. Same-day shipping is not available.
On the "shipping and discounts" page, you will find the conditions for free shipping based on amount and destination.
You have 14 days from receipt to return it. You must send us the item in its original bag. Our team will check if it is a manufacturing defect or accidental damage. In case of a manufacturing defect, we will refund the amount and shipping costs as a credit for your next purchase.
Yes. You have 14 calendar days from the date of purchase to exchange an item or make a return if the products are not what you expected or have any defects.
- Check your order upon receiving it.
- Write to us at ventas@ivanjewelry.com indicating your order number, references, and reason.
- We will send you the return instructions.
Check our shipping and return policy for more information.
Yes, all our jewelry is tested and sealed by official laboratories (JORGC and SAVECO) according to current regulations.
About Ivan Jewelry
Yes. In addition to our B2B online store, we have a physical store in Barcelona open exclusively for industry professionals.
At Trafalgar Street 13, ground floor 1 bis.
Our hours are Monday to Friday from 9:00 AM to 5:30 PM, with no closure at noon.
Products and stock
Yes, we work exclusively with certified 925 sterling silver.
No, we only work with 925 silver.
At Ivan Jewelry, we only work with high-quality gold plating:
- Flash bath or superficial gold plating: we do not use it.
- Standard plating: thickness between 0.1 and 0.7 microns, it is the most used in our collection.
- Guaranteed coatings: we incorporate parts with a guaranteed 1 micron across the entire surface (code G1) and offer special batches of up to 3 microns upon request.
In this way, we offer 925 silver jewelry coated in gold that is resistant and durable.
Yes, we have silver chains by the meter. If you can't find them on the website, contact us.
The stock is displayed on each product page. If an item is out of stock, you can request a restock.
It depends on the model; our team will inform you of the next availability.
Yes, we offer customization for special orders of large quantities.
Yes, upon prior request for registered clients.
925 Silver and technical characteristics
925 silver is composed of 92.5% pure silver and 7.5% of other metals, usually copper. It is the most commonly used alloy in jewelry due to its balance of purity, durability, and strength.
999 silver is pure silver (99.9%), too soft for jewelry.
950 silver contains 95% silver, which is purer but less durable.
925 silver contains 92.5% silver and 7.5% other metals, making it the most balanced for quality jewelry.
To improve its strength and durability, since pure silver is too soft. Copper is the most common metal in the alloy.
No. All our 925 silver pieces are nickel-free and comply with European regulations.
Yes, it is a natural oxidation process that occurs when in contact with air, moisture, or chemicals. It does not affect the jewelry, and a simple cleaning is enough to restore its original shine.
Store the jewelry in dry places, avoid contact with water, perfumes, and cosmetics, and clean them regularly with a special cloth.
More information
You can use special cloths or liquids for silver. For heavily tarnished pieces, consult a professional jeweler for polishing.
